These terms and conditions apply to all bookings made to stay at The Ned, whether made via our website, by email or over the telephone. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.
The Ned NoMad is a hotel and member’s club, located just north of Madison Square Park in the NoMad neighbourhood of New York City.
You can contact us by emailing bedrooms.nomad@thened.com.
Your booking will not be complete until you receive a confirmation number from us, at which point a contract will come into existence between you and us.
We require credit or debit card details from you to confirm your booking. Where you have reserved a ‘Prepaid’ room your card will be charged with the non-refundable room rate when you make your reservation. Where you have made any other type of reservation, your card will not be charged unless one of the events specified below in the “Changing or Cancelling Your Booking” section occurs, for example if you cancel your booking after the allotted time.
If you wish to make a change to your booking, please contact us via telephone or email. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to an alternative hotel.
If we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.
Please note that early departure fees may apply.
Your booking will have different modification and cancellation policies depending on the rate plan booked. Please be sure to read these policies carefully whilst booking in order to ensure you understand the terms and conditions of the booking you make. If you have any questions while booking, please contact us.
Time: Unless otherwise agreed, check-in is permitted from 3:00pm and we kindly ask that all guests depart by no later than 12:00pm.
Security: In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.
Guests travelling from outside the United States: If you are travelling from outside the United States, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 18 and we reserve the right to refuse entry to The Ned NoMad to anyone who is unable to provide this information.
Guests under 21: Please note that all guests under the age of 21 must be accompanied by adults during their stay. We reserve the right to refuse entry to The Ned NoMad to anyone who is under the age of 21.
The price of your stay will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that, some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.
A credit card pre-authorisation will be taken upon check-in. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room.
All hotel room bookings include access to Cecconi’s restaurant and the first floor of Little Ned. Ned’s Club spaces are accessible to Ned members only.
During your stay, we ask that you comply with the following house rules:
Our Rooms: The images of our rooms and facilities on our website are for illustrative purposes only. Each part of The Ned NoMad is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.
Food & Drink: The Ned NoMad offers a choice of food and drink options, including room service, some of which are available 24 hours a day. Please refrain from bringing in any outside food or beverages, unless medically necessary.
Noise: All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.
No Smoking: No smoking or vaping is permitted inside The Ned NoMad at any time, whether in your room or elsewhere. The Ned NoMad has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.
Animals & Pets: No animals will be allowed in The Ned NoMad except for dogs. Dogs are restricted to bedrooms only and are not permitted in any public or member area. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that a dog is causing disturbance.
Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
Inappropriate Behaviour: We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.
Damage: We kindly ask that all guests respect The Ned NoMad rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.
Parking: Valet parking is available for a fee at The Ned NoMad. Please contact the hotel for the most up to date prices for valet parking.
Press: The Ned NoMad has a strict no press policy. Guests will be held accountable if they disclose or identify any other members or guests who are in The Ned in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or member event occurring at The Ned.
Use of any of the gym or fitness equipment, areas or facilities available at The Ned NoMad is entirely at your own risk. Induction sessions explaining how to safely and properly use the gym or fitness equipment can be made available upon request before using the facilities. You must not use any equipment or undertake any activity at The Ned NoMad unless you are satisfied that you are competent to do so in a safe and proper manner.
When using any equipment and facilities available at The Ned NoMad, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise The Ned NoMad staff of a medical condition relevant to your use of the equipment or facilities.
Children must be accompanied by an adult at all times while at The Ned NoMad. While we welcome children in our restaurant Cecconi’s as well as most public areas at the hotel please note that Little Ned and Ned’s Club spaces are adult only spaces. If you’d like a night off parenting, we can introduce you to a babysitting service so you can arrange for them to look after your children in your room. Please dial 0 to arrange this, and try to give us as much notice as you can.
We provide a safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to The Ned NoMad. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.
We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
We will use the personal information you provide to us in accordance with our Privacy Policy.
All guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of The Ned (the “Ned Marks”) without obtaining our specific prior written approval as to the specific use.
Guests expressly recognise that the Ned Marks are the valid, unique and exclusive property of The Ned, its parent, affiliates and/or subsidiaries. Guests may not produce or create, or authorise others to produce or create, the Ned Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, e-mail messages, etc.) that utilise the Ned Marks without our prior written consent.
Force Majeure: The Ned will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
Transfer: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Severability: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.No waiver of any of these terms shall be effective unless made in writing by us and a waiver (or non-enforcement) shall not be construed as a waiver of any subsequent breach.
Delay: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Indemnification: You agree to defend, indemnify and hold the us harmless from and against any claims, liabilities, losses, damages, costs and expenses (including without limitation reasonable attorneys’ fees), arising out of or in connection with: (1) your failure to comply with these terms or with any applicable law, rule or regulation; (2) your infringement, misappropriation or violation of the Ned Marks or of any third party’s intellectual property right; or (3) any activity occurring by or through your account, whether taken by you or another person accessing or using your account, with or without authorization. We will use reasonable efforts to notify you of any claim, action or proceeding subject to the foregoing paragraph once it becomes aware of it, but any failure to provide you with notice shall not limit your indemnification obligations unless you can establish actual prejudice resulted from such failure. We reserve the right, at your expense, to assume the exclusive defense and control of any claim, action or proceeding for which you are required to provide indemnification, and you agree to cooperate with our defense of these claims. You may not settle any claims, actions or proceedings for which you are required to provide indemnification, without our prior written consent.
Governing Law & Disputes: These terms are governed by New York state law and you can bring legal proceedings in relation to these terms or your stay at The Ned in the New York state or federal courts.